


- If using a pack like a Webster Pak, it is important to keep a number of things in mind:
- Always store the pack in a safe place, free from exposure to extreme temperatures and other conditions that could damage the Integrity of the medicine;
- Keep the pack out of reach of children and animals. Dispose of any unused medications in a safe way – the pharmacy can assist with this
- Understand that not all medications that you may need to take will always be at in the Webster Pak – sometimes medications may be dispensed in addition to those which are in the pack
- If your doctor makes any changes to your medications it is important to tell the pharmacy about this so that the medications in the pack can be adjusted to reflect what is intended
- Do not hesitate to discuss any concerns that you may have about the pack with the staff at the pharmacy, who are always happy to assist
- People taking multiple medications
- People with complex medication needs
- Situations where the administration of medicines may be undertaken by others, including school children, those with significant disability and people with memory problems
- Older people living independently
- People receiving support services
- People who might have difficulty reading medication labels written in English
- People with compromised vision
FAQ
Why your webster pak services worth considering ?
Well while we are unaware of your current Medication Management system/provider , we can ensure the following services from our pharmacy once you sign in , then you can make a choice
a. Free packing and free delivery/ shipping anywhere in Australia
b. if you take vitamins on daily basis , a range of vitamins ( vit d , calcium , bio-magnesium , macu-vision , coloxyl senna , b-12 , buscopan , fish oil , probiotics , iron , antihistamines , hiprex , vit c, glucosamine , krill , cranberry , milk thistle , betavit , chondroitin , curcumin , co-q10 , zinc , to name few ) will be charged 60% less that what you are paying now . Just mention us your current price and lock the deal
c. You will get a consultant pharmacist Mon-Fri 8:30-5:30 Adelaide time if you have any medication related query at no cost. Maximum wait time for the pharmacist to respond to non critical queries 120mins
d.All vitamins and supplements we use and are manufactured in Australia .
e.Continuous education and training for your carers / relatives/ yourself available conducted by a Geriatric Pharmacist at no cost . We will upload the topics of the courses on our website soon . A consultant specialised in Geriatric Pharmacy will be the regular educator
f. You get a straight 20% off on your any other non prescription items from our website if you become our webster client , yes , we will honour your loyalty .
g. Just bundle items ( webster + daily essentials + compounding ) and keep getting your deal better .
Do I pay for delivery or consumables of webster pak if I live interstate ? I live interstate , am I eligible to get the webster -pak made by Kersbrook pharmacy ?
No , delivery and consumables are free for everyone , you only pay for prescription of PBS medication as per your entitlement which is same everywhere in Australia. For non PBS meds we will price match.
Yes certainly , you will get your packs delivered by Australia express post / Registered Australia post , aiming to deliver next day or in 2-3 days
Do I get my packs monthly or fortnightly ?
Its up to you , how you nominate the frequency of supply
How do I send scripts ?
For electronic script you or your dr. can send via sms , email , fax . For paper script you send a photo of the script as soon as you get and then post .
Do I pay for postage for sending paper scripts ?
No , pharmacy will send pre paid envelopes to get your paper scripts
How do I pay ?
You can pay monthly as you go , over phone , set up account and EFT etc
Do I arrange a letter from my GP to commence
No , you register your interest via phone , email or sms , our pharmacist will liaison with your GP and arrange necessary paperwork
How do I know I am low on script or need to see dr. ?
Pharmacist will contact your dr and arrange script , if dr. wants to see you pharmacist will contact you , so you are always in the loop .
Pharmacist will contact your dr and arrange script , if dr. wants to see you pharmacist will contact you , so you are always in the loop .
Pharmacy will let you know as soon as you hit your safety net and send your safety net card digital and physical
I do need some other non packed items , i,e injection , eye drop , cream etc , can I get these as well with packs ?
Yes ,as long as you have valid scripts you can get everything delivered free of cost whether together with packs or separate
I have just got a month worth packs but my dr. has changed a dose of a particular med , how do I commence the change in the mid of cycle ?
As soon as you get the change ( dose / medication / timing / frequency ) , let us know we will send you the amended packs within 24 hours and collect the existing packs at our expense , so you will always enjoy peace of mind
How do you ensure quality of sending fridge items ?
We follow Australian Cold Chain shipping procedure which ensures quality and integrity of shipped medications at your end
Do you use your preferred brand ?
No , we use the brand you prefer and nominate us to use , should any brand is unavailable / at critical TGA shortage status , we let you know prior .
Can I have a tour to your packing facility ?
Sure , we can arrange a virtual tour with clear idea how your packs are made ready from scratch ( in line with confidentiality protocol)
Who makes and checks my packs ? Are these robot-made automated packs ?
We have pharmacists to pack and pharmacists checks before delivery . No , we strongly believe in human engagement in such critical job .
How do I add the amount that I occasionally spend at my local chemist ?
Let us know the chemists phone no , we will get the amount and add to your safety net tally so you wont miss a single dollar ?
Do I need to take any particular number of medications to get these packs free ?
No , you can just have 1 medication / vitamin to enjoy this service
Can I go for a trial to see how this system works ?
Certainly , you can arrange a trial pack , give us a call or email to commence
Is there any contract or something to keep me locked ?
Is there any contract or something to keep me locked ?
Can the schedule 8 / dangerous drugs /DD ( example – oxycontin , palexia , targin etc ) be supplied to interstate and be put in pack ?
We will follow the state and territory legislation to commence this special type of medications in pack
I am in extreme financial hardship , can this service offer some extra relief apart from already mentioned cost-effective features ?
Yes , we may consider some extra relief based on your personal circumstances and considering pharmacy’s legal obligations . We will have a conversation with you if this extra relief is deemed essential
I got pets at home and need tailor made medications for them , do you also supply meds for pets ?
Yes , we are a compounding pharmacy as well , let us know if you regularly take any med for yourself or your pets I,e – custom made hormones , creams , torches , nutracicals , pain killers , pessaries , suppositories , . We will offer additional discount on the bundle .
I don’t get answer of the question I want to ask in FAQ section
Please email your query , a pharmacist will get back to you as soon as practical , you can also call us or just text us to call you back